Terms and Conditions

Welcome to Jewelvia, your go-to online store for luxurious yet affordable artificial jewellery. By accessing or using our website (www.jewelvia.in), you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before making any purchases or interacting with our services.

1. General Terms

By using Jewelvia's services, including browsing our website and purchasing products, you confirm that you are over 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
We reserve the right to change, modify, or update these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting. It’s your responsibility to review this page periodically.

2. Product Information

We make every effort to ensure that our products are described accurately on our website. However, we cannot guarantee that the product descriptions, pricing, or other content is 100% accurate. Jewelvia reserves the right to make corrections, modify, or update product information at any time.

  • Pricing: All prices are listed in INR (Indian Rupees) and are exclusive of shipping charges, unless otherwise stated.
  • Product Availability: Product availability is subject to change. We do not guarantee that the products listed on our website will be available for immediate shipment.

3. Orders and Payment

  • Order Confirmation: Once you place an order, you will receive an order confirmation email from us. This email will contain details about the products you’ve ordered. Please note that this does not signify that the order has been accepted.
  • Payment: We accept various payment methods, including credit cards, debit cards, net banking, and UPI. All payments are processed securely via trusted third-party gateways.
  • Order Acceptance: Jewelvia reserves the right to refuse or cancel any order due to errors in pricing, product availability, or payment issues. If we cancel an order, you will receive a full refund.

4. Shipping & Delivery

  • Shipping Method: We offer various shipping options to ensure timely delivery. Shipping charges will be added during checkout based on the selected shipping method and location.
  • Delivery Times: Estimated delivery times may vary based on your location. We aim to dispatch orders within 2-4 business days of receiving payment, though this may vary during peak seasons or special promotions.
  • International Shipping: We currently only offer shipping within India. For international customers, please contact us for custom shipping arrangements.
  • Shipping Delays: Jewelvia is not responsible for any delays caused by third-party shipping providers or customs.

5. Returns and Exchanges

We want you to love your purchase. If you're not satisfied, we offer a 14-day return and exchange policy. Please note the following:

  • Eligibility: Items must be unused, in their original packaging, and in saleable condition to be eligible for return.
  • Non-Returnable Items: Products that are customized, worn, or damaged due to misuse are non-returnable.
  • Return Process: To initiate a return or exchange, contact our customer service team at support@jewelvia.in. We will guide you through the return process.
  • Refunds: Refunds will be issued to your original payment method once the return is received and inspected. Shipping charges are non-refundable.

6. Privacy & Security

At Jewelvia, we take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

We implement SSL encryption to ensure your data is secure during online transactions. All personal details, including payment information, are securely handled by third-party payment processors.

7. Intellectual Property

All content on this website, including images, logos, trademarks, and text, is the property of Jewelvia and is protected by copyright laws. You may not use, reproduce, or distribute any content without prior written consent from Jewelvia.

8. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information during the order process.
  • Maintain the confidentiality of your account information and password.
  • Notify us immediately if there is any unauthorized use of your account.
  • Comply with all applicable laws and regulations when using our website.

9. Limitation of Liability

Jewelvia is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product(s) in question.

10. Indemnity

You agree to indemnify and hold Jewelvia harmless from any claims, damages, losses, or expenses arising from your use of our website, violation of these Terms and Conditions, or infringement of third-party rights.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of our website will be resolved in the appropriate courts of India.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Jewelvia
Email: support@jewelvia.in
Phone: [Insert Phone Number]
Address: [Insert Business Address]