Shipping Policy
At Jewelvia, we strive to offer a seamless shopping experience by providing reliable and efficient shipping services. Below is our Shipping Policy, detailing how we handle shipping, delivery times, and related concerns.
1. Shipping Locations
Currently, Jewelvia ships within India only. We are working towards expanding our services internationally and will notify customers when international shipping becomes available.
2. Order Processing Time
- Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase.
- Processing Time: Orders are typically processed within 2–4 business days. However, during peak seasons (e.g., holidays, sales events), order processing may take slightly longer.
- Shipping Notifications: Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.
3. Shipping Methods and Delivery Time
We offer the following shipping options to ensure timely delivery of your order:
A. Standard Shipping
- Delivery Time: 5–7 business days for deliveries within India.
- Shipping Charges: Standard shipping charges apply based on your location. The final shipping cost will be calculated during checkout.
B. Express Shipping
- Delivery Time: 2–3 business days for deliveries within major cities.
- Shipping Charges: Higher charges may apply for express shipping. You can check the cost during checkout.
4. Shipping Charges
- Shipping charges are calculated based on your shipping address and the shipping method selected.
- You can view the shipping cost in the cart before completing the payment process.
- Free Shipping: We occasionally offer free shipping promotions for certain products or on orders over a specific amount. Check our homepage or promotions section for current offers.
5. Delivery and Tracking
- Once your order has been shipped, you will receive an email containing tracking information so you can track the status of your delivery.
- Track Your Order: You can track your order using the tracking number provided through our shipping partners.
6. Shipping Partners
We work with trusted shipping partners, including:
- DTDC
- Blue Dart
- India Post
- Delhivery
These partners are known for their reliable delivery services and will handle your packages with care.
7. Shipping Delays
While we make every effort to ensure that your order is delivered on time, shipping may be delayed due to:
- Weather conditions
- Holidays or peak season volumes
- Issues with third-party shipping carriers
We will notify you immediately in case of any delays and work with our carriers to resolve any issues.
8. Lost or Damaged Items
- If you receive a damaged product or your package is lost during transit, please contact our Customer Service at support@jewelvia.in within 48 hours of receiving your order.
- We will assist you in investigating the issue and provide a replacement or refund depending on the situation.
9. Incorrect Shipping Information
Please ensure that the shipping address you provide is accurate. Jewelvia is not responsible for delays or non-delivery due to incorrect or incomplete shipping information. If you notice any errors in your shipping details, please contact us immediately at support@jewelvia.in.
10. Returns and Exchanges
Please review our Return and Exchange Policy for more details on how to return or exchange items if you’re not satisfied with your purchase.
11. International Shipping
We currently do not offer international shipping. However, we plan to expand our services in the future. Stay updated on our website for announcements regarding international shipping.
12. Contact Us
If you have any questions regarding our Shipping Policy, please contact our Customer Support Team:
Email: support@jewelvia.in
Phone: [Insert Phone Number]
Address: [Insert Address]
